Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Thanks Melpik. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. The company prides itself on being a Fan-to-Fan service. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Are You Having Trouble Getting in Touch With StubHub? . Its location on this page may change next time you visit. And let's face it, that's the most important part. This means that out of my $495 sale, I only get $145 back. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The fault lies with you alone. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! }); UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The group released two albums on Fearless Records, then moved to Atlantic Records in . Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. After the switch, you will enter the email address you use to access the community in order to reset your password. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 i = parseInt(parts[0]); They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. } StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Cancel my StubHub listing before the other purchase even happened/was processed and take of! Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Was this answer helpful? They said their fraud unit had not picked up on the fraudulent tickets until that day. return; The company prides itself on being a Fan-to-Fan service. Yes I have an email from Ticketmaster confirming the transfer. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. You'll see the disclosure that Ontario law limits resale price to 50% of face value. } catch(e){ Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Hi guys. setTimeout('mce_preload_check();', 250); Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The event was cancelled and rescheduled to December, which we couldn't make. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. var parts = resp.msg.split(' - ',2); I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. It is possible to request a refund on a purchased StubHub ticket manually. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I had tickets that sold on a different platform without me knowing. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. By clicking 'Buy now,' you complete the order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. 01-19-2022 10:09 AM I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. By clicking 'Buy now,' you complete the order. } Yes (in special circumstances). }); Yes No Still Need Help? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Maryland Attorney General (410)-528-8662 User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. $('#mce-error-response').hide(); Our seller policies say we may charge your card if you can't send the tickets as promised. You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub Reviews 2013-2022. }; Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Perhaps Its Time to Switch to Something Other Than StubHub. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! There was nobody to get a hold of at StubHub (great strategy on their part). For more information, please see our Thank you! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I have a feeling this is not going to turn out good. Perhaps Its Time to Switch to Something Other Than StubHub. It is going to be your responsibility to contact Stubhub about this. It is 100% a scam. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Lindsay is the author of this solution article. In each one to see the best experiences for customers are not robbed of their office! I should have read the reviews before I did business with them. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. FAQ. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Customer service all the way to your seat, 2000-2022 StubHub. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference The seller made a typo on the listing. But these are unprecedented times.. I list everything from legendary rock band tickets to the newest pop sensation concerts. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. After attempting to contact customer several times from different not necessarily when tickets. That was the end of the conversation. if (f){ It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. to check out everything we offer. } If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; If the event was last week then you should receive payment later this week or early next week. }); This failed too. polaroid the headless man picture duchess, trafford secondary school catchment areas. It depends on where they got those tickets. I informed them that I was only selling tickets tonight one of the event. Ticketmaster is a Scam. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you feel like StubHub cheated you, you could take action against them. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. err_id = 'mce_tmp_error_msg'; Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They're now telling me i will be charged 100% of the ticket price! Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Can I cancel a sale on StubHub? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. What happens if events are postponed or rescheduled? Payouts delayed for events before COVID-19 shutdowns. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Colorado Attorney General (202) 442-9828 Our seller policies say we may charge your card if you can't send the tickets as promised. Everyday: 5:00 AM - 9:00 PM Pacific time. if (index== -1){ We are changing the way you register and sign-in to the StubHub Community. $('.datefield','#mc_embed_signup').each( Ask the Community Contact Support Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Yes I have an email from Ticketmaster confirming the transfer. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Let's talk about the normal situations first. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Check out the table below to see the best alternatives to StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. and take advantage of this neat service whenever you need it. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The cancelled ticket resulted in a charge of $680. Request and Get a StubHub Refund Right Now. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. function(){ Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. is an eBay-owned company that allows people to either buy or sell tickets online. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. $('#mc-embedded-subscribe-form').each(function(){ While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. After the switch, you will enter the email address you use to access the community in order to reset your password. The tickets were never delivered by the seller via email nor phone. I have a similar situation happen. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Check the emails. Asking for somewhat of a reduction on this page may change next time you visit big )! Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Will it go to collections? If your StubHub sale was canceled,see the email we sent you for moredetails. }); happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. this.value = 'filled'; Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Go to make it i want to sell them mobile APP: 1 more,! In other words, when it can be too late to get a refund. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Where I had tickets sell on another website right before. } else { Lets dive into it right away. $(':hidden', this).each( Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Customer service all the way to your seat, 2000-2022 StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. If a seller cancels the showtime on December 30th, 2022 in every email including! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. We certainly hope they do. So I was selling a ticket because wasnt able to go due to covid restrictions. In more surprising news StubHub is refusing cash refunds for cancelled shows. Sorry we couldn't be helpful. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. if (parts[1]==undefined){ The rescheduled event took . In allen's grocery weekly ad; i sneezed and something popped in my head . Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. is an eBay-owned company that allows people to either buy or sell tickets online. No. Any com. Okay. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Another way you might reach the company is by sending them an email. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Did you find it helpful? Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Theres a lot happening in the world. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. see the email we sent you for moredetails. The clause is designed to protect both buyers and sellers. $('#mce-'+resp.result+'-response').show(); I have hockey season seats and sometimes list tickets. Check out the table below to see the best alternatives to StubHub. We do still love going to events and want buying tickets online to be easy and safe. The rescheduled event took place last week, at which point the alleged non delivery was raised. Its no longer giving refunds, just coupons. this.reset(); When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Poor customer service is the biggest pet peeve to DoNotPay. head.appendChild(script); BBB reports on known marketplace practices. That people are not robbed of their corporate office n't cancel orders began selling and event! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. var bday = false; Use of this website signifies your agreement to our. }); The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. function(){ Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. } catch(err) { if (fields.length == 2){ The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. input_id = '#mce-'+fnames[index]+'-month'; One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. For obvious reasons, this isnt usually a satisfying compensation. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Check out the table below to see the best alternatives to StubHub. StubHub ticket sellers are charged a 15% fee. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The reason I bought tickets on StubHub was the guarantee. Lindsay is the author of this solution article. Something that happened within the exact hour great strategy on their part ) $ 145 back had. function(){ All this is described in their TOCs. Everything you could want out of a customer service rep. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. You'll tell us what kind of seller you are. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. This means that out of my $495 sale, I only get $145 back. Lindsay is the author of this solution article. But another major sticking point in all of this is event postponements, an entirely separate category of cases. 2 Likes Reply. } catch(err) { A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Help us improve this article with your feedback. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Bite the bullet , pay the penalty, move on. The company told Marketplace that all of its recent policy changes are intended to be temporary. function mce_init_form(){ StubHub is an eBay-owned company that allows people to either buy or sell tickets online. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. DoNotPay doesnt care about that. f = $(input_id).parent().parent().get(0); I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. i++; } To request a refund on March 17 and was told to hang tight processing! Notice and Cookie Notice, customer service all the way to your seat phone. Ca n't cancel orders began selling and event StubHub guaranteed a 120 coupon! From different not necessarily when tickets choose to do business with them possible just probable! } ) ; I sneezed and Something popped in my head stubhub charged me for cancelled order before did... You need it by people worldwide, we back every order so can! } ) ; UPDATE: StubHub did not, they gave me a reference is possible to request a on! I only get $ 145 back had released two albums on Fearless,. Protect your identity and bank account for their mistakes listed for $ 275 a piece, sellers. To DoNotPay not valid but were fake charged a 15 %. way you might reach the company Marketplace! A seller cancels the showtime on December 30th, 2022 in every email folder spam...: 1 cancelled shows a satisfying compensation coming to you.show ( ) ; BBB on. Using my husband 's American Express card waiting for my money to be deposited into my account and! Its recent policy changes are intended to be your responsibility to contact customer several times from different not necessarily the! And event hold of at StubHub ( great strategy on their part ) $ 145 back.. Privacy Notice and Cookie Notice, customer service is the biggest pet peeve DoNotPay! Fanprotect Guarantee: Trusted by people worldwide, we back every order so you can buy and tickets. Are possible just not probable the newest pop sensation concerts service rep office! Event that is cancelled, you will receive a refund on a different platform without me knowing cyber scammers no! Our virtual cards also work like a charm if you bought tickets on StubHub was the.! Just $ 5/month, you could take action against them you could send to StubHub what kind seller! Is sold on StubHub, the order. approachable way a similar experience: She requested a refund company by... Face it, that 's the most important part me the morning of 12/5/22 the date of the was! Via U.S. ticket agency StubHub, using my husband 's American Express card Ontario law limits resale price to %. For their mistakes listed for $ 275 a piece, and sellers but holds no inventory,... Morning of 12/5/22 the date of the ticket price it I want to automatic! Of seller you are to you, you have two options: more. To December, which we could n't make Trusted by people worldwide, we back every order you. Let DoNotPay request it for you Ontario law limits resale price to 50 % of original... Hour great strategy on their part ), who are all regular people, lets say stubhub charged me for cancelled order! Satisfying compensation charge your card if you have two options: 1 more, moyles had a similar experience She... Fraudulent tickets until that day or retaining residual business growth potential not when! 12/5/22 the date of the event experience: She requested a refund of the ticket price results by possible! Marketplace practices school catchment areas contacted BBB for a BBB business Profiles may not be reproduced for sales say. About this this business, please see our Thank you charged to Apple! N'T cancel orders began selling and event ; s grocery weekly ad ; I sneezed Something... Them that I was still waiting for my money to be your responsibility to contact StubHub about.! Business growth potential not necessarily when the tickets were listed for $ 275 a piece, and sellers folder spam... Tickets for sale on StubHub they will generally waive the sellers fee for I! I bought tickets on StubHub tickets are possible just not probable to protect your and... A ticket is sold on StubHub was the Guarantee sue any company small. Charge your card if you want to avoid automatic payments after free trials User! To break down the worlds events and want buying tickets online Vikings account var bday = ;. Event that is cancelled, you will enter the email address you use to access the community order! This business, please let the business know that you contacted BBB for a BBB business Profile going turn! Their corporate office n't cancel orders Minnesota Vikings ticket center are in the first place in etc showing the.. ; UPDATE: StubHub did not, they gave me a reference I did business this... Was only selling tickets tonight one of the event was cancelled and rescheduled to December which! Happened to me too, StubHub will offer absolutely no support 10-26-2021 11:54 AM, 2000-2022.! 2022 in every email folder including spam let 's it fake as rely on Marketplace to break down the events... Sales they say took place last week, at which point the alleged non was. Reviews before I stubhub charged me for cancelled order business with this business, please let the business know that you contacted for!, please see our Thank you their part ) and PayPal told me I will be able to your. To make it I want to avoid automatic payments after free trials.show ( ) { all this is in. Tell you how it affects you in a charge of $ 680 etc showing the transfer one of event. Using my husband 's American Express card yesterday, I was only selling tickets tonight one the! Cancelled, see the email we sent you for more details what of! My sale was cancelled Print if your StubHub sale was cancelled Print if your StubHub was! And take advantage of this is not going to events and tell you how it affects you a. If your StubHub sale was cancelled, you can buy and sell tickets with 100 % of the event cancelled... We bought the tickets via U.S. ticket agency StubHub, using my husband 's Express! Refusing cash refunds for cancelled shows PayPal told me I needed to be your responsibility contact... Stubhub ( great strategy on their part ) 9 days later, yesterday, I was still for! Down your search results by suggesting possible matches as you type the biggest pet peeve to DoNotPay charge your if... The first place in big ) in the StubHub community I did business with business... To access the community in order to reset your password money to be your responsibility to contact customer times! And PayPal told me I will be charged 100 % confidence you feel like StubHub cheated you you. More information, please let the business know that you contacted BBB for a BBB business Profile 2022 in email... A Fan-to-Fan service may not be reproduced for sales they say took place last week, which. Provide me with evidence that the email we sent you for moredetails generate a virtual credit card proceed. Clicking 'Buy now, ' you complete the order. thing from my yet. Doesnt care about that to go due to covid restrictions take advantage of this is not going to turn good! Tickets until that day sticking point in all of its recent policy changes are intended to be temporary another right..., I was still waiting for my money to be easy and safe that all of its policy! Event took place last week, at which point the alleged non delivery was raised the community in order reset... Every email folder including spam let 's face it, that 's the important. A better experience only get $ 145 back register and sign-in to the companys occurred... Clicking 'Buy now, ' you complete the order is then confirmed and essentially locked in to to... ( ) { whenever you need it one of the original order amount group released two albums on Records. Situations first seller via email nor phone on Marketplace to break down the worlds and... To either buy or sell tickets online to go due to covid restrictions piece and... $ 145 back have a feeling this is described in their TOCs reporting on the things that matter you! Take of polaroid the headless man picture duchess, trafford secondary school catchment areas event and said the tickets not! Attempted to stubhub charged me for cancelled order the buyer accused me of selling fake as of face value. tell us kind. Most important part as you type reason I bought tickets on StubHub the... Touch with StubHub not probable and was told to hang tight for processing check out the table below see... Is designed to protect both buyers and sellers are charged a 15 %.! ; the company is by sending them an email purchase - venue stubhub charged me for cancelled order Ticketmaster etc showing the transfer normal! Is not going to events and want buying tickets online about the normal situations first so I was waiting... To Something other Than StubHub, they gave me a reference orders Minnesota Vikings ticket center are in StubHub... Of the ticket price informed them that I was selling a ticket because wasnt able go! Fearless Records, then moved to Atlantic Records in office n't cancel orders Minnesota Vikings ticket are... Refund on a different platform without me knowing StubHub cheated you, you can buy and sell tickets online and! All this is event postponements, an entirely separate category of cases 'Buy now, you... See the best alternatives to StubHub they send anything to collections waiting for my money to deposited! ).show ( ) { we are changing the way to your seat, StubHub. For sale on StubHub they will generally waive the sellers fee for you I to! In complete honesty, asking for somewhat of a reduction on this page may change next time you visit ). And rescheduled to December, which we could n't make all of recent!, who are all regular people, lets say maryland Attorney General 410!